![]() If you get an offer for free money, there's probably a catch. Report any unwarranted invoices or money requests by logging in to the PayPal website or the PayPal app. And don’t call any phone numbers stated in the invoice note or open suspicious URLs. How to avoid this scam: If you receive a suspicious invoice or money request, don’t pay it. Be wary of any messages that are alarmist, warning you to call them quickly to resolve an “issue” on your account. These scams are trying to trick you into sending money to a fraudster or providing your personal or financial details to them. You receive a fake invoice or money request by email, designed to look like a real PayPal email.The note asks you to call their fake customer service number. You receive an invoice or money request through PayPal, and the bad actor has included an alarmist note.You receive an invoice or money request through PayPal, but for a product/service/crypto you never ordered.We’ll investigate it for you.ĭon't reply, open links, download attachments, or call any listed phone number. Received a suspicious email, or message or been directed to a fake website? Forward it to and then delete it. But we're much less cautious online, putting us at risk. Most of us are careful if a stranger approaches us on the street and offers a deal that's just too good to be true. After you send us the email, delete it from your inbox. Hope this was a series of isolated incidents - because I have trusted PayPal since it first started.To report a suspicious email or website, forward it to and we’ll investigate it for you. Follow what Uber did but before things get so out-of-hand. ![]() She was so good that I asked to speak to her supervisor to acknowledge the excellent job she did, despite the ridiculous waiting time and two simultaneous calls to reach her.ĭo the intolerably long waits of 1 hr+ for CS and the convolutions of charges signify a new direction of deterioration of PayPal services? If so - it is time to change the executive heads before PayPal's rep deteriorates too far. And the mysterious charge? -PayPal used a different name for the seller on my credit card than it did on my PayPal account - and it so happened that that was associated with the mysterious balance as well.Īs complicated as all the convolutions of PayPal's unusual handling of different situations without explanation, the CS rep figured it all out really fast. It was a very bizarre situation that PayPal never resolved - their attempt to issue a refund was rejected, hence the "positive" balance of a couple of hundred dollars on my PayPal account. However, the CS rep who finally answered on the second line was truly excellent. No one ever answered - after 2 hrs, I hung up the first line. ![]() ![]() What a prompt response to being kept on hold for over an came only *5 days* later!?! - and by a moderator, no less ?.īTW while still staying on hold on the first call, I decided to call in on a second phone and selecting a different category, suggesting fraud instead of unexplained charges.Įven with the prospect of fraud … I still waited another half hour on both calls - when finally - on the *second call* wrt fraud - a CS rep finally answered … we were on the call for about 20 min to sort it out.Īnd guess what! All during that time - just to see what would happen on the original call - I was till kept on hold on the first line - almost 2! hours.
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